Effective Date: 20-10-2023

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Supremacy Insurance Brokers Pvt. Ltd. ("Supremacy Insurance") is committed to safeguarding the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of your data when you use our services or interact with us through our website or other platforms.

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By using our services, you consent to the collection and use of your information as described in this policy. We reserve the right to update this Privacy Policy periodically, and any changes will be posted on our website.

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1. Definitions

• "Act" refers to the Information Technology Act, 2000.

• "Application" means software developed by Supremacy Insurance for access via various platforms, including mobile devices.

• "Data" includes any information submitted to Supremacy Insurance via its platforms.

• "Personal Data" or "Personal Information" means any information relating to an identified or identifiable person, excluding information available in the public domain.

• "Sensitive Personal Data" includes information as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

• "Platform" denotes any medium through which the services of Supremacy Insurance are offered to the end user, e.g., website, app, etc.

• "Privacy Policy" refers to this Privacy Policy, and any subsequent amendments hereto.

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2. Data Collection
We collect and generate various data points about you to provide our services effectively. The types of data we collect include, but are not limited to:

• Personal Information: Name, address, date of birth, contact details, identification documents (e.g., PAN card, Aadhar card).

• Financial Information: Bank account details, income details, cancelled cheques, bank statements.

• Insurance-Related Information: Details of the proposer, policy data, nominee information, medical history, pre-existing conditions, hospital and medical bills, and other necessary documents.

• Technical Information: IP address, browser type, geolocation details, and other device-specific information.

• Communication Records: Voice recordings of conversations with our customer care agents to address your queries and grievances.

• Employment Data: Occupation, employer name, position held, employment history, salary, and benefits.

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3. Usage of Data Collected

• The information collected by Supremacy Insurance is used for the following purposes:

• To process your requests for insurance products and services.

• To personalize and enhance your experience with our services.

• To conduct research and analytics to improve our offerings.

• To communicate updates and changes to our products and services.

• To verify your identity and ensure compliance with legal requirements.

• To handle complaints, claims, and disputes.

• To undertake financial, regulatory, and management reporting.

• To conduct audits and maintain records.

• To comply with applicable laws and regulatory directives.

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4. Marketing and Promotional Communication
Marketing Communications: We may use your contact information to send you promotional materials, newsletters, and other communications related to our products and services. This includes updates on new products, special offers, and other relevant information that may be of interest to you.

Consent: By providing your contact information, you consent to receive such communications from us. You may opt-out of receiving marketing communications at any time by following the unsubscribe link in the emails or by contacting us directly at [insert contact email].

Third-Party Marketing: We do not share your Personal Data with third parties for their marketing purposes without your explicit consent.

5. Sharing of Personal Data
We may share your Personal Data with:

• Insurance companies, insurance repositories, government authorities, banks, financial institutions, and other entities necessary to provide our services.

• Authorized external third parties involved in transaction processing, marketing, and service provision.

• Group companies and associates for research and analysis purposes.

We ensure that the parties with whom we share your data have confidentiality provisions and high levels of security practices.

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6. Protection of Information
Supremacy Insurance employs various security measures to protect your Personal Data from unauthorized access, misuse, or disclosure. These measures include encryption, access controls, and secure server environments.

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7. Retention of Personal Data
We retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. After the retention period, we will securely delete or destroy your data.

 

8. Your Rights
You have the right to access, correct, update, or delete your Personal Data. You can also withdraw your consent to the processing of your data. To exercise these rights, please contact us at info@supremacyinsuirance.com.

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9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platforms. Cookies help us understand user behavior, improve our services, and provide personalized content. You can manage your cookie preferences through your browser settings.

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10. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

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11. Limitation of Liability
Supremacy Insurance will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website. In case of the violation of this Privacy Policy, Supremacy Insurance reserves the right to take appropriate action, at its discretion, against the violator. This paragraph shall survive termination of this Privacy Policy.

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12. Indemnity
You agree to defend, indemnify, and hold Supremacy Insurance, its directors, employees, agents, contractors, and partners harmless from and against any loss, liability, claim, demand, damages, costs, and expenses, including without limitation reasonable attorney's fees and costs, arising out of or in connection with any third-party applications, your use of this website, your conduct in connection with this website or with other users of the website, or any violation of this Privacy Policy or of any law or the rights of any third party.

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13. Legal Dispute and Resolution
Any legal issue or dispute arising out of this Privacy Policy, but not exclusive to the use of the services, are governed by and in accordance with the laws of India. The courts in Raipur, Chhatisgarh shall have exclusive jurisdiction in respect of any matters arising herefrom. This paragraph shall survive termination of this Privacy Policy.

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14. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. We recommend that you review this policy periodically to stay informed about how we protect your data.

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15. Grievance Redressal
If you have any questions or concerns regarding this Privacy Policy, please contact us at info@supremacyinsurance.com. We will use all commercially reasonable efforts to address and resolve your concerns.

By using our services, you agree to the terms of this Privacy Policy. Your continued use of our services signifies your acceptance of any changes to this policy.